1. Labor and Services
Because of the nature of technical support, all labor and service charges are strictly non-refundable once the work has been performed. This includes diagnostic fees, hourly labor, flat-rate repair fees, and remote support sessions. You are paying for the time and expertise of the technician, regardless of the final outcome of the repair.
2. Monthly Service Plans
If you are subscribed to a monthly managed service or ongoing support plan, you may cancel your subscription at any time. Cancellations will take effect at the end of your current billing cycle. We do not offer prorated refunds for mid-month cancellations.
3. Hardware and Parts
If we ordered a physical part or hardware on your behalf (e.g., a hard drive, RAM, or a router), refunds are entirely subject to the original manufacturer or distributor's return policy. Custom-ordered parts may be subject to a restocking fee (usually 15-20%) or may be strictly non-returnable.
4. Software Subscriptions
Any software licenses (e.g., antivirus, backup software, Microsoft Office) purchased through us are non-refundable once the license key has been activated or issued.
5. Service Guarantees
If you experience the exact same technical issue within 7 days of our repair, please contact us immediately. We will re-evaluate the issue at no additional labor cost. This guarantee does not apply if the issue was caused by new malware infections, physical damage, or user error after the initial repair.
Please email ABCS or call (973) 932-0155 for clarification about your specific service or purchase.